Get stress relief with our services
Scribe aims to provide you with some stress relief. If you have a small business or you are self-employed and find yourself overwhelmed with paperwork, e-mailing, and technology, then we can help.
Administrative Support
Need an extra pair of (highly organized) hands? My business administration services are here to keep your operations running like a well-oiled spreadsheet. From managing calendars, coordinating meetings, and handling inboxes to data entry, document formatting, and streamlining workflows, I take care of the details so you can focus on the bigger picture.
IT Support
From first-click frustrations to full-blown tech tangles, our IT support services handle it all with a sharp blend of expertise and efficiency. Whether it’s 1st or 2nd line support, we bring a high level of proficiency in Microsoft Office, meticulous file and drive maintenance, and experience in varied application environments.
Web & social media support
As a virtual assistant, I provide efficient and cost-effective web and social media management services to help businesses maintain a strong online presence. From scheduling posts and engaging with followers to updating websites and analyzing performance metrics, I handle the day-to-day digital tasks with precision and consistency—allowing you to focus on growing your brand and connecting with your audience.
Situational scenario's
Levelling up
Although I had used Excel for routine tasks, advanced formulas and reporting were outside my comfort zone. When asked to present SLA and KPI data to stakeholders, I saw it as an opportunity to expand my skills.
I turned to colleagues, tutorials, and online resources to learn more about dynamic reporting and data visualization. With persistence, I created a reporting format that automatically generated charts from exported data.
The final result was a clear, engaging presentation of business performance. It was well-received and later adopted for daily management meetings
Compassion
In a previous technical support role, there was a colleague whose support tickets were notoriously difficult, often causing frustration across the team. When it was my turn to assist them, I chose to approach the situation differently.
I visited their office in person and quickly realized the issue wasn't just technical—it was rooted in communication. The use of technical jargon was creating confusion and tension.
By shifting to plain language and showing empathy, we built a stronger rapport. Our interactions—and their engagement with the wider team—became far more positive and collaborative.
Documentation
Shortly after I was hired to provide technical support for a bespoke application, my mentor was let go, leaving me with complex technical training documentation, a couple of busy support contacts, and no established processes.
Despite the challenges, I created a comprehensive starter training handbook with step-by-step instructions, annotated screenshots, and space for user notes. This became an invaluable resource for both myself and new users, helping to streamline onboarding and support.